Q:
Answer the following questions after viewing the video:
1. Which departments within the company are integrated within the Order-to-Delivery process?
2. Which steps are included in the Order-to-Delivery process?
3. What factors would you consider when deciding whether ERP is suitable or not for a small business?
Ans:
1. Sales and shipping department (operation & warehouse) are integrated within the Order-to-Delivery process.
2. When the sales representative received the Purchase Order from customer, they check the item status in inventory and customer data through system, if there are no problem, the sales representative will create the Sales Order.
Then, when the shipping department received the Sales Order messages automatically and immediately, they will create the Delivery Note and Packing List for arrange to delivery on schedule by Pick & Pack Manager. After that, they need to update the status in Sales Order. Sales representative can check the updated shipment status in system. Finally, they can send all shipping document to their customers by email.
3. I think ERP system is suitable for small business, as this software can help the company to automate and integrate the majority of its business processes, share common data and practices across the enterprise, allows the same data to be used by multiple functions and business processes, produce and access information in a real-time environment. This goal is to achieve major improvements in performance and reduce to take the mistake.
Session One: Assignment One Question
Q: This week we talked about the role of information systems in a business (Slide 9 of Lecture 1).
Think of a business or organization that you admire, then describe two examples of how that business is supported by information systems. For example, do they use it for operational excellence? Or do they use it to create new products and services?
Ans: Nowadays, technology is getting more and more progressive and popular, many people choose to use online service. Therefore, many companies have on-line service to develop their business.
DHL is one of the global market leaders of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. It has website and hotline to serve their customer as usual.
For example, their customers can fill in the online shipment details forms, then click the send out button, this form will send to DHL central online system immediately. This can book the shipment to pick up directly, convenient and easier.
On the other hand, when their staffs collect the goods, they also have scanning online devices use to capture shipment information (barcode~tracking number) by themselves and other operations personnel and utilizing a Wi-Fi (wireless local area network connectivity) communications system. And its scanning technology is RFID-ready, which use to read and store data without the need for contact or direct line of sight.
In their website, the customer also can order the packaging material, check the transit time, currency exchange rate and calculate the volumetric weight of shipment, etc. They can enjoy the service and do their jobs online in 24 hours.
